John Holguin
Having a security camera is essential for ensuring the safety and security of your home or office. However, if your Eufy security camera is not recording, it can be quite frustrating and leave you vulnerable. There could be several reasons why your Eufy security camera is not recording, ranging from technical issues to improper settings. In this article, we will explore some troubleshooting steps to help you fix the issue and get your Eufy security camera recording again.
Check the Power Source
One of the first things to check when your Eufy security camera is not recording is the power source. Ensure that your camera is properly connected to a power outlet or that the batteries are fully charged. If the power source is not working, your camera may not have enough power to record.
Tip: If you are using a battery-powered Eufy security camera, try swapping out the batteries with a fresh set to see if that resolves the issue.
Review Camera Settings
The next step is to review the camera settings on your Eufy app. Make sure that the recording mode is enabled and set to the desired schedule. Additionally, check if the storage option is selected correctly, whether it’s a local microSD card or cloud storage. Sometimes, incorrect settings can prevent your Eufy security camera from recording.
Tip: Restarting your Eufy security camera and reinstalling the Eufy app can also help refresh the settings and resolve any minor software issues.
Clear Obstructions
Obstructions in the camera’s field of view can also interfere with the recording capability. Check if there are any physical obstructions, such as branches, leaves, or dirt, blocking the camera’s lens. Clear away any obstructions to ensure a clear and unobstructed view for effective recording.
Tip: Regularly clean the lens and check for any damage that could affect the camera’s performance.
By following these troubleshooting steps, you should be able to fix the issue of your Eufy security camera not recording. However, if the problem persists, it is recommended to reach out to Eufy customer support for further assistance and guidance.
Common issues with eufy security cameras
Eufy security cameras are known for their reliability and ease of use, but occasionally users may encounter some common issues. Here are a few problems that you might come across and how to troubleshoot them:
1. Connectivity issues
If your eufy security camera is having trouble connecting to the internet or experiencing frequent disconnections, there are a few things you can try:
- Check your Wi-Fi signal strength and ensure it is within range of the camera.
- Restart your router to refresh the network connection.
- Ensure that the camera’s firmware is up to date by checking for any available updates.
- Try moving the camera closer to the router to see if the connectivity improves.
2. Motion detection not working
If your eufy security camera is not detecting motion as expected, you can try the following steps:
- Adjust the camera’s motion detection sensitivity settings to ensure they are properly configured.
- Check the camera’s field of view to make sure there are no obstructions or objects blocking the motion sensors.
- Ensure that the camera’s firmware is up to date, as firmware updates can sometimes improve motion detection performance.
- Test the camera in different lighting conditions to determine if the issue is related to lighting or shadows.
3. Storage and recording issues
If your eufy security camera is not recording properly or experiencing storage issues, here’s what you can do:
- Check if the camera’s SD card or cloud storage is full. If so, delete unnecessary footage or consider increasing storage capacity.
- Format the camera’s SD card to ensure that it is functioning properly.
- Ensure that the camera’s recording settings are properly configured and that the correct mode (continuous, event, or custom) is selected.
- Restart the camera and check if the issue persists.
If none of the troubleshooting steps above resolve your issue, it is recommended to contact eufy customer support for further assistance. They will be able to provide more specific guidance based on your camera model and setup.
Possible causes for eufy security camera not recording
There can be several reasons why your eufy security camera is not recording. Here are some possible causes:
1. Insufficient power supply
One common reason for the camera not recording is insufficient power supply. Make sure that the camera is properly connected to a power source and that the power supply is stable. Check if there are any loose connections or damaged power cables.
2. Incorrect camera settings
Another reason could be incorrect camera settings. Verify that the camera is set to record and that the recording schedule is properly configured. Check the camera’s motion detection settings and make sure that they are enabled and set to the desired sensitivity level.
3. Lack of storage space
If your camera has limited storage space, it may stop recording when the storage is full. Check the available storage space on your camera and delete any unnecessary recordings or footage to free up space.
4. Connectivity issues
Poor or unstable network connectivity can also prevent the camera from recording. Ensure that the camera is connected to a stable Wi-Fi network with a strong signal. If possible, move the camera closer to the Wi-Fi router to improve the signal strength.
5. Firmware or software issues
Outdated firmware or software can sometimes cause recording problems. Check if there are any available firmware updates for your camera and install them if necessary. Additionally, verify that you are using the latest version of the eufy security camera app.
If you have tried all of the above solutions and your eufy security camera is still not recording, it is recommended to contact eufy customer support for further assistance.
Troubleshooting steps for eufy security camera recording issues
If your eufy security camera is not recording properly, there could be a few potential reasons. Follow these troubleshooting steps to resolve the issue:
- Check the camera placement: Ensure that the camera is positioned correctly and has a clear line of sight. Obstructions like trees, walls, or other objects may interfere with the camera’s recording capabilities.
- Check the camera settings: Verify that the camera’s settings are properly configured for recording. Make sure the motion detection feature is enabled and adjust the sensitivity level if necessary. Also, ensure that the recording schedule is set up correctly.
- Check the network connection: Ensure that your camera is connected to a stable network connection. Weak Wi-Fi signals or network interruptions can affect the camera’s ability to record. Consider moving the camera closer to the router or installing a Wi-Fi extender if needed.
- Restart the camera and the base station: Sometimes, a simple restart can resolve any temporary glitches or software issues. Power off both the camera and the base station, wait for a few seconds, and then power them back on. Allow some time for the devices to reconnect and sync.
- Check for firmware updates: Ensure that both your camera and the base station are running on the latest firmware version. Manufacturers often release updates to fix known issues and improve performance. Check the eufy website or the mobile app for any available updates and install them if necessary.
- Reset the camera: As a last resort, if none of the above steps work, you can try resetting the camera to its factory settings. Keep in mind that this will erase any custom configurations you have made, so be sure to note down any important settings before proceeding with the reset.
If you have tried all the troubleshooting steps and your eufy security camera still doesn’t record properly, it might be a hardware issue. In such cases, it is recommended to contact eufy support for further assistance or consider getting a replacement camera if it is under warranty.
Check the camera’s power source
One of the most common issues with eufy security cameras not recording is a problem with the camera’s power source. Here are a few troubleshooting steps to ensure that the camera is getting enough power:
- Check if the camera is properly plugged into a working power outlet. Make sure the power adapter is securely connected to both the camera and the outlet.
- Check if the power adapter is functioning correctly. Try using a different power adapter or test the current one with another device to see if it is providing power as expected.
- Inspect the power cable for any signs of damage. If there are any frayed wires or cuts, it may be affecting the camera’s power supply. Consider replacing the cable if necessary.
- Verify that the power source itself is stable and reliable. If the power in your area is often disrupted or fluctuates, it may affect the camera’s ability to record consistently. Consider using a power backup or surge protector to safeguard against power issues.
- In case you are using a battery-powered camera, check if the battery is charged and properly inserted. Replace the battery if it’s old or not holding a charge.
By checking and ensuring the camera’s power source is functioning correctly, you can address any power-related issues and increase the chances of your eufy security camera recording properly.
Ensure the camera is connected to the network
If your eufy security camera is not recording, it is important to make sure that the camera is properly connected to the network. Follow these steps to ensure a stable connection:
1. Check the Wi-Fi connection:
Make sure that the camera is within range of your Wi-Fi network. Check if other devices are able to connect to the network without any issues. If your Wi-Fi signal is weak in the area where the camera is installed, consider moving the router closer or using a Wi-Fi extender to improve the signal strength.
2. Verify the Wi-Fi credentials:
Ensure that the Wi-Fi network SSID and password entered in the camera’s settings are correct. Double-check for any typing errors, capitalization issues, or extra spaces. If in doubt, you can try forgetting the network on the camera and reconnecting again, making sure to re-enter the credentials accurately.
3. Reboot the camera and router:
Sometimes, performing a simple reboot can solve connectivity problems. Start by unplugging the camera’s power adapter from the wall socket, waiting for a few seconds, and then plugging it back in. Similarly, reboot your router by unplugging it from the power source, waiting for a minute, and then plugging it back in. After both devices have restarted, check if the camera is now connected to the network.
4. Ensure the camera’s firmware is up to date:
Check if there are any firmware updates available for your eufy security camera. Manufacturers often release updates to fix bugs, improve performance, and address compatibility issues. Consult the camera’s user manual or the manufacturer’s website for instructions on how to update the firmware.
By following these steps, you can ensure that your eufy security camera is properly connected to the network, allowing it to record footage effectively.
Update or reinstall the eufy security camera firmware
If your eufy security camera is not recording, one possible solution is to update or reinstall the firmware. Firmware updates often include bug fixes and performance improvements, so it’s essential to have the latest version installed.
Here are the steps to update or reinstall the eufy security camera firmware:
Step 1: Check for firmware updates
1. Open the eufy security camera app on your smartphone or tablet.
2. Go to the settings menu or options.
3. Look for the “Firmware” or “Device Info” section.
4. Tap on “Check for Updates” or a similar option.
5. If a new firmware version is available, follow the on-screen instructions to download and install it.
Step 2: Reinstall the firmware
If you are already on the latest firmware version but the camera still doesn’t record, you can try reinstalling the firmware. Here’s how:
1. Make sure your eufy security camera is connected to a stable Wi-Fi network.
2. Open the eufy security camera app and go to the settings menu.
3. Find the “Firmware” or “Device Info” section.
4. Look for the option to reinstall or update the firmware.
5. Follow the on-screen instructions to reinstall the firmware.
Note: Reinstalling the firmware erases any custom settings or configurations you have made, so you may need to set them up again after the process completes.
Step 3: Contact eufy support
If updating or reinstalling the firmware doesn’t fix the issue, it’s recommended to contact eufy support for further assistance. They can provide specific troubleshooting steps or offer a replacement if necessary.
It’s important to keep your eufy security camera’s firmware up to date to ensure optimal performance and functionality. If the camera still doesn’t record after updating or reinstalling the firmware, there may be other underlying issues that require professional help.
| Pros | Cons |
|---|---|
| Easy to update through the app | May erase custom settings |
| Can improve camera performance | Does not guarantee a fix |
| May resolve software bugs | Requires stable Wi-Fi connection |
Contact eufy support for further assistance
If you have followed all the troubleshooting steps mentioned above and are still facing issues with your eufy security camera not recording, it is recommended to contact eufy support for further assistance. They have a dedicated customer support team that can help you resolve any technical problems you may be experiencing.
You can reach out to eufy support through the following channels:
- Phone: Contact eufy support at their customer service hotline for immediate assistance. They will be able to guide you through the troubleshooting process and provide you with solutions specific to your eufy security camera model.
- Email: If you prefer written communication, you can send an email to eufy support explaining the issue you are facing. Make sure to include relevant details such as the model of your eufy security camera and any error messages you have encountered.
- Online forums: Another option is to visit eufy’s official website or online forums. These platforms often have a community of eufy users who can share their experiences and provide solutions to common problems. You may find answers to your questions or be able to ask for help from other eufy users.
Remember to provide as much information as possible when contacting eufy support, as this will help them diagnose and resolve the issue more efficiently. They are there to help you, so don’t hesitate to reach out for assistance.
FAQ,
Why is my eufy security camera not recording?
There can be several reasons why your eufy security camera is not recording. It could be due to insufficient storage on the camera’s SD card, incorrect settings in the camera’s app, a low battery level, or a malfunctioning camera. Try troubleshooting these possible issues to fix the problem.
How do I check the storage on my eufy security camera?
To check the storage on your eufy security camera, open the camera’s app on your device. Go to the settings or device settings section, and look for an option related to storage or SD card. Here, you should be able to see the available storage space on your camera’s SD card. If the storage is full or nearly full, you may need to delete some old recordings or replace the SD card with a larger capacity one.
